Terms of Service

1. Service Agreement

By using Broadlink Techs' services, you agree to these terms:

• Services are provided on an "as-is" basis
• Appointments are subject to technician availability
• Service fees must be paid prior to or upon completion
• Cancellations must be made at least 24 hours in advance
• Emergency services may incur additional charges

2. Service Warranty

Our service warranty includes:

• 30-day warranty on repairs and installations
• Satisfaction guarantee or service credit
• Free follow-up support for related issues
• Warranty void if third-party modifications are made

3. Customer Responsibilities

Customers must:

• Provide accurate device and issue information
• Ensure access to service location
• Back up data before service (we're not responsible for data loss)
• Provide necessary passwords and access credentials
• Have legal ownership or authorization for serviced devices

4. Liability Limitations

Broadlink Techs is not liable for:

• Pre-existing hardware or software issues
• Data loss during service
• Third-party software compatibility issues
• Damages beyond our direct service scope
• Delays due to parts availability or shipping

5. Payment Terms

Our payment policies include:

• Service fees are due upon completion
• Diagnostic fees may apply to unresolved issues
• Parts must be paid for in advance
• Accepted payment methods: credit cards, debit cards, and cash
• Late payment fees may apply

6. Cancellation Policy

• 24-hour notice required for cancellations
• Late cancellations may incur a fee
• No-shows will be charged a service fee
• Emergency cancellations are handled case-by-case

7. Service Areas

We provide services in:

• Houston metropolitan area
• Surrounding suburbs within 30 miles
• Additional travel fees may apply beyond service area

8. Contact Information

For questions about these terms, contact us at:

• Phone: (281) 241-8948
• Email: support@broadlinktechs.com